Privacy Policy

Last Updated: 5 September 2026

R&R Software Consultancy respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information about our services, or otherwise interact with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

1. About Us

This website is operated by R&R Software Consultancy.

For the purposes of applicable data protection legislation, R&R Software Consultancy may act as the data controller for personal information collected through this website and in connection with our business activities.

If you have any questions about how we process your personal information, please contact us using the details provided at the end of this Privacy Policy.

2. Information We May Collect

Depending on how you interact with us, we may collect the following types of personal information:

Information You Provide Directly

This may include:

• Your name;
• Business or organisation name;
• Email address;
• Telephone number;
• Job title or professional information;
• Information contained in enquiries or messages you send to us;
• Project requirements or other information you provide when requesting our services; and
• Any other information you voluntarily provide to us.

Please do not provide sensitive personal information through our website unless it is specifically requested and there is an appropriate reason for doing so.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services used on the website.

This may include:

• IP address;
• Browser type and version;
• Operating system;
• Device information;
• Approximate location derived from technical information;
• Pages visited;
• Date and time of visits;
• Referring website; and
• Information about how you interact with our website.

Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for further information.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and requests;
• Providing information about our services;
• Preparing quotations, proposals or other business communications;
• Communicating with existing or prospective clients;
• Delivering and managing our services;
• Providing technical support and maintenance where applicable;
• Managing business relationships;
• Maintaining and improving our website;
• Monitoring website security and preventing misuse;
• Complying with legal and regulatory obligations; and
• Establishing, exercising or defending legal claims where necessary.

We will only use personal information where we have a lawful basis for doing so.

4. Lawful Bases for Processing

Depending on the circumstances, we may process personal information under one or more of the following lawful bases:

Consent – Where you have given us permission to process your information for a specific purpose.

Contract – Where processing is necessary to enter into or perform a contract with you.

Legal obligation – Where processing is necessary for us to comply with a legal or regulatory obligation.

Legitimate interests – Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Where we rely on consent, you may withdraw your consent at any time.

5. Contact Forms and Enquiries

If you contact us through our website, email or another communication method, we may use the information you provide to respond to your enquiry and manage our communication with you.

We will not use your contact information for unrelated purposes without an appropriate lawful basis.

6. Direct Marketing

Where permitted by law, we may contact existing or prospective clients about our services, business updates or relevant information.

Where your consent is required for electronic marketing communications, we will obtain the appropriate consent before sending such communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or by contacting us directly.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, provide services, maintain our website or comply with legal obligations.

Depending on our activities, these third parties may include:

• Website hosting and infrastructure providers;
• Cloud service providers;
• Software and technology providers;
• Email and communication service providers;
• Professional advisers, such as accountants or legal advisers;
• IT, security and support providers; and
• Government authorities, regulators or law-enforcement bodies where legally required.

Where appropriate, we require relevant service providers to process personal information only in accordance with our instructions and applicable data protection requirements.

8. Third-Party Services

Our website may use or link to third-party services, websites, platforms or technologies.

These may include services used for analytics, website security, embedded content, maps, communication, hosting or other functionality.

Third parties may process information in accordance with their own privacy policies and terms.

Where third-party technologies use cookies or similar technologies that require consent, we will seek the appropriate consent before activating them.

9. International Data Transfers

Some of our service providers or technology partners may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection legislation.

This may include relying on an adequacy decision or implementing appropriate safeguards where required.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained will depend on factors such as:

• The purpose for which the information was collected;
• Whether you have an ongoing business relationship with us;
• Legal, regulatory, accounting or reporting requirements;
• Our legitimate business needs; and
• The need to establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

12. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have rights under UK data protection law, including the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of processing;
• Object to certain types of processing;
• Request the transfer of certain personal information to another organisation; and
• Withdraw consent where processing is based on consent.

You also have the right to object to direct marketing.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to certain requests.

13. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, improve website performance, analyse usage and, where applicable, support other services.

For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

14. Children’s Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children through our website where such collection is not appropriate or necessary.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

15. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

Any changes will be published on this page with an updated “Last Updated” date.

We recommend reviewing this Privacy Policy periodically.

17. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection.

Further information about making a complaint can be found on the ICO’s website.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we process your personal information, please contact us.

R&R Software Consultancy
Nottingham, United Kingdom

Email: info@randrsc.com